Switchboard Contacts

We have set up the Switchboard Registration Hotline at 608-267-3123 for technical assistance with the WAMS Wisconsin User ID or Switchboard Registration processes. The Hotline will be staffed during normal business hours and will take messages 24/7.

For general information about the Switchboard please contact Tom Aten, (608) 267-7638, Thomas.Aten@Wisconsin.gov

Frequently Asked Questions

These are hot links to sections of this FAQ listing. You can use these links or scroll down.

General

I'm already connected, but how do I get hooked up to a new system?
Answer: The second step of the Switchboard Registration process is where you can register for new systems or a new role within a system.

Can consultants and facility representatives register for the same facility?
Answer: Yes, both consultants and representatives can register for the same facility. Also, the same person can register for as many facilities as necessary with their User ID.

How does DNR know that a person or consultant should have access to a company's information?
Answer: When the DNR acts on your registration request, we have access information about the facility and people associated with it. If this information confirms your request we will grant it. If not we may contact the company for confirmation.

Is electronic reporting mandatory?
Answer: Generally not, although certain programs do have such requirements.

Why do I need to create a Wisconsin User Id?
Answer: If you report regulatory information to the DNR through the internet, you will need to create a Wisconsin User (WAMS) Id. The user id assures that only authorized people have access to your company’s information and can report for it.

I don’t have access to a computer.
Answer: You may report electronically at your local public library or DNR service center. If that is not a good option, you will need to contact the DNR program for alternative reporting methods.

I don’t have a unique email address.
Answer: Please sign up for an email account with one of the many free providers. Yahoo, GMail, HotMail, etc are some examples.

When I log in to the activation part, it gives an already in use error message.
Answer: You have already activated your account. Please check by logging into WAMS Profile Management.

I never got an activation email from WAMS.
Answer: We have not been able to figure out why these activation e-mails don't get through. It doesn't happen often, but if you do not get the activation e-mail use this link to contact the Support Center and they can help. This will bring up a web form for you to enter your contact information. Notice that we have pre-filled parts of the form to help route your request for help correctly.

I can’t remember User ID/password when I try to activate my WAMS id.
Answer: Please wait 5 days and then fill out the Self Registration process again. If you try before then, it will tell you your id or email address is already taken.

I can’t click on the WAMS activation link in my email.
Answer: Copy the link from your email and paste it into your web browser’s address box.

I get an error message when try to activate my WAMS id using the log in screen.
Answer #1: If it says you must have cookies enable, please talk to your computer support person to enable cookies on your web browser.
Answer #2: If is says something else, please close your web browser, wait a few minutes and try clicking on the link in your WAMS activation email again.

I have many facilities that I need to report for. Do I need to fill out a separate registration form for each facility?
Answer: If you need to register for a couple facilities just list the additional Facility ID numbers in the facility comment field as long as your role for each is the same. For more numerous facilities or complicated situations complete the registration process for one facility and email Thomas.Aten@Wisconsin.gov with a list of additional facilities and roles for each. Note: No matter how many facilities that you register, you only need one Wisconsin User ID.

Why do I need to sign and mail my registration?
Answer: The signed registration form guarantees your identity to us. We need this to comply with recent EPA rules. We will attempt to contact you if you Register but do not return the signed form. After several unsuccessful attempts we must restrict your access to the contact level of the Switchboard.

Which electronic role information do I choose?
Answer: You may choose any roles related to your responsibilities at the facility. The DNR has been contacting people with instructions containing the proper roles to choose. Please check these instructions for a list of electronic reporting roles for each facility you work for.

I forgot to print, sign and mail my registration. What do I do now?
Answer: Call the Switchboard Registration Hotline. An operator will be able to email a copy of the registration to you that you may print out, sign and mail back to us.