Visitor Services Volunteers

Visitor services volunteers primarily disseminate information and explain regulations by greeting incoming users and handing out brochures, maps, program schedules and literature.

As a representative of the Department of Natural Resources, a visitor services volunteer:

• Assists park visitors with vehicle admission sticker sales, campsite registrations and trail pass sales.
• Advises, assists and informs visitors of regulations and available facilities on the property and local area.
• Answers phone questions pertaining to the park, forest or trail.
• Relays phone calls and messages to appropriate staff members.
• Assists visitors with gift shop purchases.
• Handles the collection and return of "lost and found" items.
• Is alert to visitors' needs, comments, complaints, etc.

Visitor services volunteers are selected based on interests and familiarity with the park system, customer service experience, interpretive experience and natural/cultural history knowledge of the surrounding area. If you're interested in becoming one, send a volunteer application to the park or forest where you'd like to work.

For more information, ask Kate Zurlo-Cuva, volunteer coordinator, (608) 266-7617.